|HOME >> FREE SHIPPING + FREE RETURN >> 10-day Online Return Policy|
|30-day Return Policy|
|Our 10-day return policy gives you plenty of time to consider your purchase. That’s why you can be sure you made the best decision in purchasing fine jewelry. If for any reason you are not satisfied, you can return your item* WITHOUT custom engraving in its original condition within 10 days of the receipt for a refund or an exchange.
Note: Vaden Jewelers is not responsible for any returns lost in transit.
Sizing fees and shipping fees are non-refundable.
Online Price, including sizing fees, might be different than Retail Store*.
You are responsible for any shipping and handling charges incurred.
NOTE: Unless it is a manufacturer’s defect, you are responsible for the shipping cost of returning the item back to us.
*Customized jewelry pieces are non-returnable. You may exchange these item for another size or send it in for repairs if the item has a manufacturer’s defect. Exchanges must be done within 10 days of the date of receipt.
Non-returnable customized jewelry pieces include:
|Our return process|
|Once we receive your returned item it will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Vaden Jewelers), or damaged in any way cannot be accepted for return. Returns with no Vaden Jewelers RMA#, and packages that are improperly packaged or uninsured will be refused receipt.
When your returned item is accepted, your refund or new item will be processed in just a few business days.
|How to return an item|
You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at email@example.com or call 682-499-6996.